Support

Emailsupport@rystudio.app

Say whether you use the iPhone app or the web app, which iPhone and iOS version or which browser, and what happened. Please don’t send passwords or card numbers.

Do I need an account?

No. The iPhone app works without one, and your ledger stays on your iPhone. You need an account only for Penny Diary Pro, which syncs your ledger across your devices and opens it on the web.

How does sync work?

With Penny Diary Pro, each change is saved on your iPhone first, then sent to your account at once, or as soon as you are back online. Settings, Sync & data shows whether everything has been sent, and the web app shows the same ledger. If one entry is changed in two places while one of them is offline, the change that reaches the server last wins.

If Sync & data lists changes under Kept on this iPhone, the server did not take them. Each one says why, with Send again and Discard.

I signed in, and my ledger isn’t there

Check which account Settings shows. Signing in with Apple and Hide My Email creates an account separate from a Google sign-in with your real address, so you may have two.

I have a new iPhone

With Penny Diary Pro, sign in on the new iPhone with the same account, and your ledger syncs to it. Without an account, set up the new iPhone from an iCloud or computer backup of the old one, which includes the ledger, or export a CSV file first to keep a copy.

What does Penny Diary Pro include?

Sync across your devices, the web app and saved reports. Recording, reading and exporting your ledger stay free. Penny Diary Pro is a monthly or yearly subscription through the App Store, and the app shows the prices before you buy.

How do I restore my purchase?

In the iPhone app, open Settings, Subscription, Restore purchases, signed in to the account you want Penny Diary Pro on. A subscription gives Pro to one Penny Diary account at a time. If another account uses it, Restore purchases offers to move it to the account you’re signed in to.

How do I cancel or change my plan?

The App Store manages subscriptions: open your iPhone’s Settings, tap your name, then Subscriptions, or use Change or cancel plan under Subscription in Penny Diary’s Settings, or Apple’s subscriptions page. A change between monthly and yearly takes effect at your next renewal. Deleting the app or your account doesn’t cancel a subscription.

What happens when Pro ends?

Sync pauses. Your iPhone keeps the whole ledger and everything still works on it, and your changes wait there to be sent if Pro returns. The web app shows a page about Pro instead of your ledger, and the copy on our server is kept until Pro returns or you delete your account.

How do I export my data?

On iPhone: Settings, Sync & data, Export entries. On the web: Export all in Activity. Either gives you a CSV file of every entry, which Numbers, Excel and Google Sheets open.

How do I delete my account?

In the iPhone app: Settings, Account, Delete account. On the web: Settings, Account, Delete account, or, without Penny Diary Pro, Delete account on the page about Pro that the web app shows instead. You type DELETE to confirm. It permanently removes your ledger and your account, and it can’t be undone. It does not cancel an App Store subscription.

With no account, Settings, Sync & data, Reset all data, or deleting the app, removes the ledger from your iPhone.

How is my data handled?

The Privacy Policy says what is kept, where and for how long.

Why didn’t a payment appear?

The automation runs for Apple Pay in Wallet on your iPhone, not for a physical card or a card number typed on a website. iOS can run it late, or miss a payment when a card’s bank is slow to report it, so add a missing payment by hand. A payment in another currency waits on Home until you enter what it cost.